FAQs

 

GIFT WRAPPING AND PACKAGING
Gift wrapping is only available for orders with tracking.

 

WATERPROOF
All my earrings are waterproof. You can wear them all day, no need to take them off when you take a shower. Be careful with a swimming pool, a glossy top coat may react with chlorine.

 

HYPOALLERGENIC
All my earrings are Hypoallergenic. I made them with a surgical hypoallergenic steel post.

 

WHEN CAN I EXPECT MY ORDER?

Estimated delivery times
Canada: 5-7 business days
United States: 3-5 business days
Europe: 1-2 weeks
I’ll do my best to meet these dispatch estimates but can’t guarantee them. Actual delivery time will depend on the delivery method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.

 

RETURNS & EXCHANGES
I gladly accept returns and cancellations
Contact me within 3 days of delivery
Dispatch items back within: 7 days of delivery
Request a cancellation within 24 hours of purchase
I don’t accept exchanges
But please contact me if you have any problems with your order.
The following items can’t be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Conditions of return
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.