Frequently asked questions

Will I have to pay tariffs or extra fees when ordering from the U.S.?

No, we now cover all U.S. import tariffs. You’ll only pay the listed price (plus shipping if applicable), and no extra charges will apply upon delivery.

I have sensitive skin and metal allergies. Will your jewelry irritate my skin?

ll my jewelry pieces are hypoallergenic and safe for sensitive skin. I use surgical-grade stainless steel posts, backs, and findings in all my designs to ensure comfort and prevent allergic reactions.

Do you offer gift wrapping or special packaging?

Yes! All orders come beautifully packaged in custom jewelry boxes that are perfect for gifting. For an extra special touch, I offer premium gift wrapping service for $5, which includes elegant wrapping and can accommodate special gift messages. If you'd like to add gift wrapping to your order or have specific packaging requests, please select the gift wrapping option during checkout or mention it in the order notes.

Here is the gift wrapping option to add to your order.

Can I purchase a gift certificate?

Yes! I offer digital gift certificates that make the perfect present for jewelry lovers. You can purchase a gift certificate in various amounts, and the recipient will receive a unique code to use on their order.

Purchase a gift certificate here.

Gift certificates never expire and can be used toward any items in my shop, including custom orders and gift services.

Can I order only one earring? (not a pair)

Absolutely! I understand that sometimes you may only need a single earring. Please contact me directly, and I'll be happy to arrange a single earring order for you.

Is your jewelry waterproof?

Yes! All Ollijewelry pieces are waterproof and designed for all-day wear. You can confidently wear them in the shower without needing to remove them. However, please exercise caution around swimming pools, as the glossy topcoat may react with chlorine.