FAQ

All my earrings are waterproof. You can wear them all day, no need to take them off when you take a shower. Be careful with a swimming pool, a glossy top coat may react with chlorine.

I usually send orders the next day after your order.

US shipping:
2-7 Business days (package with tracking)

Canada Shipping:
Regular Mail: 5-20 days, depending on the province (no tracking)
Expedited Parcel: 5-14 business days, (depends on the province)
Xpresspost: 1-3 business days

I provide 2 types of earrings backs with every pair you purchase. To be sure your earrings are secure, please attach metal backs and then rubber backs. This way changes to lose your earrings will be minimal.

You can always contact me and I'll send you additional backs with your next order.

Yes, sure! Please contact me and we'll arrange it for you.

I gladly accept returns and cancellations

Contact me within:

3 days of delivery

Dispatch items back within:

7 days of delivery

Request a cancellation within:

24 hours of purchase

I don't accept exchanges

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged:

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

Custom or personalized orders

Perishable products (like food or flowers)

Digital downloadsIntimate items (for health/hygiene reasons)

Items on sale

Conditions of return

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Processing time

The time I need to prepare an order for dispatch varies. For details, see individual items.

Estimated delivery times

Canada: 5-30 business daysUnited

States: 3-7 business days

Europe: 1-2 weeks

Australia, New Zealand and Oceania: 1-2 weeks

I'll do my best to meet these dispatch estimates, but can't guarantee them. Actual delivery time will depend on the delivery method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

We are based in beautiful Montreal, Canada! All orders are shipped from our office in Montreal. All international orders, except US, are subject to import duty taxes, VAT and handling fees, which we are not responsible for. 

If you’re in Montreal, you have the option to pick up your order at our office located in Lachine! Just contact us at contact@ollijewerly.com or leave a note in checkout. There are also local boutiques that carry select pieces from Ollicraft Jewelry. Get in touch to get the list!

Our jewelry is crafted with plated-base metals ranging from gold and silver plating, to rhodium, 14K gold plating and sterling silver. All our products meet jewelry standards and are safe to wear. We aim to carry stylish and quality pieces that everyone can enjoy.

If you are sensitive to certain components, send us a message and we'll help you find a piece that works!